Networks Resident Engineers need to conduct information gathering workshops with clients to understand their existing network infrastructure and technical necessities of new network designs. They also need to know their network implementation, organizational structure, support processes, provide guidance for network design by understanding and developing solutions, and guide in implementation so that it meets design specifications and plan.
Furthermore, they must test new designs, features, and functionality in a pre-production environment. They also implement and verify on the live network and test patches and fixes to operating software in order to confirm proper functionality on the live network.
They resolve issues with equipment and network, open and track TAC (technical assistance center) cases until they fix problems on pre and post-production issues, raise equipment RMAs (Return to Manufacturer Authorizations) to track through troubleshooting, document status reports regularly of design projects, equipment and network problems for clients, arrange technology workshops with clients to communicate about equipment and network problems, provide updates on case status, including causes, issues, and solutions, develop procedures for operating network and equipment, educate clients design, support staff to configure and operate network products, regularly interact with internal engineering and QA Sys Test Teams, and develop ancillary skills in other products in the product portfolio.